Shipping Information

We ship orders both within Nigeria and internationally.

Domestic & International Delivery

  • Domestic (Nigeria): Orders are typically delivered within 7 days.

  • International: Delivery times vary and may take significantly longer. International orders may be subject to import duties or VAT, which are outside our control.

Courier Service

All orders are dispatched via a professional courier service to the delivery address provided at checkout.

⚠️ Important:
It is your responsibility to provide the correct delivery address and contact details. We are not liable for delays or failed deliveries due to incorrect or incomplete information.

Tracking & Support

Once your order is confirmed, you will receive a tracking number. If your delivery is delayed beyond the usual time frame, contact us with your tracking number, and we’ll provide an update.

🚨 Note:
Any false claims or misrepresentation will be reported to local law enforcement for further action.

Returns & Exchange Policy

We want you to be 100% satisfied with your purchase.

Eligibility

  • Items can be returned or exchanged within 14 days of delivery (Nigeria only).

  • International orders are not eligible for returns or exchanges.

  • Items must be unused, in original condition, and in the original packaging.

How to Return

  1. Email our sales team at sales@novogadget.com to initiate a return.

  2. Follow the instructions provided for packaging and shipping the item.

Refunds & Shipping Costs

  • You are responsible for the cost of return shipping.

  • Shipping fees are non-refundable.

  • If your return is approved, return shipping costs will be deducted from your refund.

  • Exchange delivery times may vary depending on your location.