Returns & Refunds Policy

We want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

14-Day Return Policy

You have 14 days from the date of delivery to request a return.

Eligibility for Returns

To qualify for a return, your item must be:

  • In the same condition as received

  • Unworn or unused, with tags attached

  • In the original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To begin the return process:

  1. Email us at sales@novogadget.com to request a return.

  2. If your return is approved, we’ll send you a return shipping label and full instructions on how and where to send the item.

  3. Please do not send items back without first contacting us—they will not be accepted.

For any questions about returns, feel free to reach out to us at sales@novogadget.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, contact us immediately. We’ll assess the issue and work to resolve it promptly.

Non-Returnable Items

Some items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized items

  • Personal care products (e.g., beauty items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you’re unsure whether your item can be returned, please contact us for clarification.

Exchanges

To exchange an item, we recommend:

  1. Returning the original item.

  2. Placing a new order once the return is accepted.

This ensures the fastest way to get the item you want.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

  • If approved, your refund will be issued to your original payment method.

  • Please note that bank or credit card processing times may vary and can take several business days to appear.