Contact us
Please visit our help pages for some of the most commonly asked questions.
How can we help?
Here, you’ll find answers to our most common questions and learn more about novo products. Still, have a burning question? We’re here to help. Chat with a consultant online for instant answers to a wide range of inquiries, browse manuals and product FAQs for easy operation, and make a repair request.
General Enquiries
Top 5 FAQs
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured in the UK and of European standards. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
We're here for you
Addresses:
Head Office: 181 Jubilee Road, Soulmate Plaza, Aba, Aba State, Nigeria
Branch Office: 113 Ago Pace Way, Marcity Bus stop, Lagos, Nigeria
Phone: +2348135017076 (Main Line) | +234 810-846-3176 (WhatsApp ONLY)
Email: store@novogadget.com
Opening Time: Monday- Saturday 8AM to 6PM
