Privacy Policy

Novo Privacy Policy
Effective date: 03/06/2025

This Privacy Policy applies to certain information, as defined below, that Novo, a sub-brand of Neuclo Technology Ltd, and its affiliates (“Novo,” “our,” “we,” or “us”) collect through our websites, products, and applications (the “Services”).

Your privacy is important to us. Please read this Privacy Policy to learn about the information that Novo collects from you and how we use it.

By using our Services, you consent to the collection, use, and transfer of your information as described in this policy. If you do not agree with any part of it, please do not use the Services.

What Information Do We Collect?

Information Provided by Users

  • Account Information: When you create an account or subscribe to communications, you may provide your name, email address, phone number, gender, age, delivery address, and other details. You may also log in via third-party accounts (like Facebook). Refusal to provide certain information may limit your access to some Services.

  • Payment Information: Payments are processed securely through third-party providers (e.g., PayPal). Your payment details are transmitted directly to them and are not stored by us. Please refer to their privacy policies for further information.

  • Customer Support: When contacting support (e.g., via email), you may provide additional details about your device or order to help us assist you more effectively.

Product Usage Information

  • Device and Usage Monitoring: We collect data on how you use our products—settings, features used, connection times, and other unique identifiers.

  • Health & Activity Data: For smart devices, we may collect activity or health-related data such as weight, temperature, or blood pressure—only to the extent required to deliver the product functionality.

Automatically Collected Device Information

  • Device Details: We gather information such as device type, operating system, IP address, and usage patterns to optimize Services.

  • Location Data & Signals: Your device may send signals about location (e.g., GPS, Wi-Fi access points, and cell towers). You can manage this in your device’s privacy settings.

  • Server Logs: Our servers automatically collect logs, such as IP addresses, browser types, and timestamps, for security and analysis.

  • Cookies: We use cookies to operate and improve our Services:

    • Strictly Necessary Cookies – Required for account access and basic functionality.

    • Analytical Cookies – Help us understand how users interact with our Services.

    • Functionality Cookies – Remember your preferences and enhance your experience.

Learn more at www.allaboutcookies.org.

  • Web Beacons: These are used in emails and on our website to understand engagement (e.g., email opens or page views).

  • Analytics Services: We use tools like Google Analytics to better understand our users. You can opt out by visiting Google Ads Settings or installing Google Analytics Opt-out.

Do Not Track Disclosure

Unless legally required, we do not currently respond to "Do Not Track" signals from browsers.

Third-Party Account Information

If you log in through services like Facebook or Google, we may collect your public profile information (e.g., name, picture, birth date) as permitted. We do not access your third-party passwords.

How Do We Use Your Information?

  • To Process Transactions: Your details are used to confirm and fulfill orders securely.

  • To Communicate With You: We send order confirmations, service updates, and promotional messages. You can opt out of marketing communications at any time.

  • To Improve Our Services: We use data to test, analyze, and enhance product performance and customer experience.

  • For Security: We verify account activity and detect suspicious behavior.

  • For Advertising: Based on your usage, we may show you ads related to Novo and selected third-party products.

  • To Enable Integrations: Information from third-party accounts may allow sharing of content or interaction with third-party services.

How Is Information Shared?

  • With Service Providers: We may share your data with partners who help us operate and deliver the Services (e.g., couriers, payment processors, analytics providers).

  • With Third-Party Platforms: If you use third-party integrations, your data may be shared with those services according to their privacy terms.

  • For Legal Compliance: We may disclose your data if required by law or to protect rights, property, or safety.

How Do We Protect Your Information?

We use security best practices to safeguard your data:

  • All sensitive transactions are encrypted via SSL (Secure Socket Layer) technology.

  • We do not store credit card data on our servers after payment is processed.

Managing Your Information

You may review, update, or delete your account information by contacting us. Please email us at store@novogadget.com for any data-related requests.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

Changes to This Policy

Novo (Neuclo Technology Ltd) may revise this Privacy Policy from time to time. Updates take effect once posted on our website, and your continued use of our Services indicates your acceptance.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

📧 Email: store@novogadget.com
🏢 Address: Novo Store, 181 Jubilee Road, Soulmate Plaza, Aba, Abia State, Nigeria
🌐 Website: www.novogadget.com